Every downspout gets water run through it before we leave, and we watch it come out the bottom. If it doesn't run, we're not finished. Every pane gets checked from inside, standing where you stand. If you can see it, we're not finished. That's the whole company.
Want to do it yourself? Price it in 30 seconds →
When we're routing your street, you pay the route rate. Outside that week we're driving out for you alone, and it costs 20% more. Same work either way.
Not everyone wants to measure their gutters or count panes, and you should not have to. Pick your service and package, tell us the address, and we do the measuring — then send you a written price. One of us works it out, not a robot.
Every price we charge is published further down this page — nothing here is “call for pricing.” This is only the part where we do the counting.
Two short steps — your details, then your package. No measuring, no sliders. We reply within one business day, by email or a call — your choice.
Or just call us: (224) 451-5804
There are two prices, and both are real. The standard rate is what it costs when we drive out to one house on its own. The route rate is what you pay when we are already working your street that window. Same work, same checklist, same guarantee.
Left is a North Shore gutter by late October. Leaves packed into the trough, water sitting on top of them, black streaks down the face, and a downspout that drains nothing.
Right is what we leave. An empty trough, a washed face, and water coming out of the bottom of every downspout, because we ran it and watched.
Illustration of a Level 2 visit. Our own before-and-after photographs replace it after our first jobs.
See all six checks →One price, counted by the pane. A pane is one opening in the wall, however many sashes slide or tilt inside it — and a second-story pane costs the same as a ground one, because the ladder is already up. New this season, on the same route and the same visit as your gutters.
Move the sliders. This is the same arithmetic we'd do standing in your driveway — no salesman, no "packages start at," no waiting three days for a callback. There is no customer calculator and a real one — this is the one we price from. Or have us quote it for you instead.
Not sure? Ask us for a quote instead — we measure it ourselves and send you the price. Free, and you are not booking anything.
We clean one- and two-story homes, working from ladders. Taller than that, call us first — we will tell you straight whether we can reach every run safely.
No deposit. You pay after you’ve looked at the work.
One opening in the wall is one pane — however many sashes slide, tilt or crank inside it. A standard double-hung window counts as one.
| Double-hung, single-hung, casement, awning | 1 |
| Horizontal slider | 1 |
| Picture window | 1 |
| Bay or bow — one per section | usually 3 |
| Transom, arch, sidelight | 1 each |
| Glass door — per glass panel | patio usually 2 |
| French or divided-light window | 1 + grids |
| Screens, storms, skylights, well glass | don't count |
Ground or upper? Ground is anything you could touch standing on the lawn. Upper is anything we need a ladder to reach.
Walk it once, in one direction, writing two columns as you go. Then walk the inside the same way and check you land on the same total.
Close is good enough. Your price is guaranteed within 3 panes, or 10% — whichever is larger. See below.
We never multiply your pane count for grids. A French window is still one pane. The small squares are $1.00 each, per side we clean. A fully gridded older home on this route can run past 300 — that is why the slider goes that far.
No deposit. You pay after you’ve looked at the work.
We are Jonathan and Noel. We started Altitude because we kept hearing the same thing on the North Shore: someone came, something got scooped, and nobody could tell you whether the job was actually done.
We work every job together — two sets of hands, two sets of eyes, one standard between us. Nothing leaves our schedule until we both agree it is finished. There is no crew you have never met turning up in a van.
We are new, and we are not going to pretend otherwise. What we have instead of a wall of reviews is a checklist you can audit and a photograph of every gutter we touch. Judge us on those.
How we work →We clean by street, not by appointments scattered across the county. Your town has weeks when we are already outside — that is when you pay the route rate.
Your own code is emailed to you after your first visit.
Credit toward a visit, never cash. One reward per new address.
We confirm within one business day with a date and an arrival window. No deposit is taken, and nothing is charged until the work is done and you have looked at it.
Book a visitThis season we do two things, and we do them on the same visit: gutters and glass. Pressure washing opens in spring 2027. Every price we charge is on this page. Both numbers are printed — the standard rate and the route rate — because you should be able to see what the drive costs and decide for yourself whether to wait for your street’s week.
Every level clears the gutter and flushes the downspouts. What changes is how far into the system we go — and where the two hidden clogs live.
One price for the glass, and 20% off it when we do your gutters on the same visit. Glass is booked on the week we are already on your street, so there is no off-route surcharge. You count your panes, or ask for a quote and we count them for you. A second-story pane costs the same as a ground one.
Every level washes the outside glass and dries the edges. What changes is how far past the glass we go — and the two things that make a clean window look dirty again in a week or two.
Driveways, walks, patios, decks and fences. Soft-wash only on masonry — high pressure destroys the lime mortar in older brick.
We would rather be excellent at two services than average at three. Gutters and glass, on the same route. Pressure washing opens in spring — join the list and we will tell you the week, nothing else.
Most crews scoop the middle of the gutter where the ladder already is. Then they leave.
Here is the actual checklist. It goes on your invoice, ticked, with photographs — so you can walk outside and verify every line of it yourself. That's the point.
Same idea, different surface. Every line below is on your invoice, ticked, with photographs — and every one of them is a step somebody skips.
Gutters first. Roughly two to three hours on a typical two-story. You do not need to be home for this one, and nothing on this list is optional or an upgrade.
Six steps again, on a different surface. Exterior is outside glass only. On The Full Pane and The Showcase the same steps run inside as well, so someone needs to be home to let us in.
Most of what separates a good exterior company from a bad one is the list of jobs they turn down. Here is ours, in writing, before you hire us.
We clean by street, not by appointments scattered across the county. Two towns on the same block cost us one drive; two towns twenty minutes apart cost us two. That difference is the only reason there are two prices.
These are the streets we are already on. Book inside this week and you pay the route rate — there is no drive to cover.
Nine villages, Wilmette north to Highland Park. We do not quote outside this map without saying so first.
Your neighbors’ jobs cover the drive, so you pay the price shown on this site. This is the normal price and most of our work happens this way.
Outside your route window we make the trip for one house. An isolated job earns us roughly 20% less per hour for identical work, so it is priced 20% higher.
Identical checklist, identical photographs, identical 30-day flow guarantee. The difference is our cost, not your value. If your window is close, we will tell you to wait for it rather than take the higher price.
Altitude is two people, one service and one map. That is not modesty — it is the whole strategy. A company this size cannot hide behind a call center, so everything we do has to survive being looked at.
Builds the rate card, runs the route calendar, and keeps the photo and condition report for every visit. If a price on this site is wrong, that is on me — which is why the estimator does the same arithmetic we would do in your driveway, in front of you.
Sets the ladder, clears the run, flushes the spouts and is the person you actually meet. If something on your gutters or roof edge needs saying, he says it on the day, standing there — not in an invoice line afterwards.
We kept hearing the same story on the North Shore: someone came, something got scooped, and nobody could tell you whether the job was actually finished. No photographs. No list. A blocked downspout in November and an argument about whether it was blocked in October.
So we built the company backwards from that complaint. Every visit is photographed before and after. Every downspout gets water run through it and watched out the bottom. Every finding is written down and sent to you — and we do not sell the repair, because we do not do repairs.
We work every job together: two sets of hands, two sets of eyes, and one standard between us. Nothing leaves the schedule until we both agree it is done.
See the six-point standard →Most exterior companies make you phone for a number, because a number you cannot compare is easier to raise. We published the rate card and the calculator instead. It is the same calculator we price from — we did not build a soft one for customers and a real one for us — and it is why you can get an honest figure at 11pm without talking to anybody. It keeps us honest too: a published price is one we have to live with.
It protects you from a careless contractor and it protects us from a claim we did not cause. It is the one thing that keeps both sides honest — which is why it is not optional and never an upgrade.
Gutters and window cleaning, on the same route and the same ladders. Pressure washing opens in spring 2027. We would rather be excellent at two services than average at three, and glass is the one that fits the route we already drive.
When we are already working your street, your neighbors’ jobs cover the drive and you pay the route rate. On our own, an isolated job earns us roughly 20% less an hour for identical work, so it costs 20% more. The difference is our cost, not your value.
A young company that tells you it is young is giving you the one piece of information a polished website usually removes.
Nothing here is a sales page. If an honest answer is inconvenient for us, it is still the answer — and if you ask something not on this list we will write it down and add it.
If something here reads like marketing rather than an answer, tell us and we will rewrite it. A question we cannot answer plainly is a question worth us fixing.
Three short steps: your details, your visit, then confirm. Nothing is booked until step 3, and no deposit is taken. You will see the whole price broken into its parts before you agree to anything — the rate, what your level covers, every extra you picked, and what the route week takes off.
One place for your quote, your before-and-after photos and your invoices. No password to remember — we email you a link to sign in. It lives at account.
Have a neighbor’s code? Type it just below. $25 comes off your first visit when we confirm your day.
Want your own? Book your first visit. Once it’s done and paid, we email you a code to hand out — $25 credit for every new neighbor who books with it.
Next you choose your visit and a day. No payment is taken.
We are built on transparency, so you choose how your price gets worked out. Enter the measurements yourself and you see exactly what we see — this is the same calculator from our home page, and the same one that produces the figure on your invoice. Or hit Request quote and we will do the measuring for you. Same rate card either way — there is no version of these numbers that only we get to see.
Pick what you want done. We work the price out after we measure and send it to you in writing — so there is no number here to be talked out of.
Anything your level already covers is greyed out and marked Included. We will not sell you the same job twice.
Pick what you want done. We work the price out after we measure and send it to you in writing — so there is no number here to be talked out of.
Anything your level already covers is greyed out and marked Included. We will not sell you the same job twice.
We connect our hose to your outdoor faucet to flush every downspout. Is it working?
Check it over — anything wrong, tap Edit. No payment is taken. You pay after the work is done and you have looked at it.
This sends a request. We confirm your date and arrival window within one business day.
Put your question in the box. One of us — Jonathan or Noel — reads it and replies the way you choose, within one business day. Asking doesn’t book anything.
We use these details only to answer you. Privacy Policy
Plain language on purpose. These are the terms you agree to when you book us, and we have written them so you can actually read them. If something here seems unfair, tell us — we would rather fix the term than argue about it later.
Altitude Property Services LLC (“Altitude,” “we,” “us”) provides exterior gutter cleaning in the North Shore villages listed on our route page. These terms apply when you request, book or receive our services, and when you use this website.
We clean gutters. We hand-clear the gutter runs, clear corners and miters, flush every downspout and confirm the water runs, and remove the debris from your property.
We do not repair. We are cleaners, not gutter contractors. We do not reseal seams, refasten hangers, replace sections, or install anything. If we find a problem we photograph it, write it in your report, and tell you it needs a different trade.
Everything is done from a ladder, and our working limit is 25 feet. That reaches the gutter line on a typical one- or two-story home. If any part of your property is above that limit, or cannot be reached safely from a ladder, we will tell you before we start and decline that part of the job — and we never charge for work we did not do.
We soft-wash masonry only. High pressure destroys the lime mortar in pre-war brick. If you ask us to use high pressure on older masonry, we will refuse.
A request submitted through this website is not a confirmed job. We confirm within one business day with a date and an arrival window. The job exists once we have confirmed it.
You agree to provide safe access to the areas being serviced — gates unlocked or codes supplied, vehicles moved where they block ladder placement, and dogs secured. You also agree to let us use your outdoor water supply: we connect our own hose to your outside faucet to flush every downspout, and run it only as long as the flow check takes. If we arrive and cannot safely access the work, we will contact you and reschedule once at no charge. A second failed access visit may be charged at our standard trip rate.
We publish two prices, and both are real prices we charge. The route rate applies when we are already working your street during your area’s scheduled window. The standard rate applies outside that window, because we are making the trip for your property alone. The work, the checklist and the guarantee are identical either way.
Estimates depend on the information you give us. The website estimator prices from the gutter length, story count and options you enter. Gutter length means the runs that have a gutter; a side of the house with no gutter counts zero. We measure on arrival. If the measurement is shorter than what you entered, you pay the lower price. If it is longer by no more than 10% or 20 feet, whichever is more, the price you booked stands. If it is longer than that, we will show you the measurement and the corrected price before we begin. You may proceed at the corrected price or decline the job at no charge.
If we find something your package does not cover. Sometimes a visit shows us something we could not see from the booking — hard water on the glass, more panes than were counted, a longer gutter run than our allowance covers. We explain it, show you the price of the change and the new total before we do it, and we only go ahead if you agree — on our phone or on a link we send you. You get a written copy, and the change and its price appear on your invoice. If you say no, we finish the visit you booked at the price you booked it.
If you would rather not measure anything yourself, request a quote instead — we measure your home for free and send you the price before anything is booked.
After your first visit is done and paid, we email you a referral code. If a neighbor books their first visit with it, they get $25 off that visit and you get $25 credit toward your next one.
These are the rules, and they are the rules our own system applies — we are not deciding them case by case after the fact:
A discount is shown as pending until we check the code, and we check it when we confirm your day. We will never show you a lower price and then quietly put it back up on the invoice — if a code does not qualify, you hear about it before the work is booked, not after it is done.
We photograph the work area before and after every visit. This is not optional and it is a condition of service.
The photographs record the condition of the work area when we arrived and when we left. They protect you from a contractor who does not do the work, and they protect us from a claim for damage we did not cause. They are sent to you and retained as described in our Privacy Policy.
We do not use your photographs in advertising or on this website without asking you first, separately and specifically. Agreeing to these terms is not permission to use images of your property in marketing.
If a downspout we cleared blocks within 30 days of a Level 3 visit, we return and clear it at no charge.
If measurable rain falls within 7 days of a Level 3 window visit, we return once and re-clean the street-facing exterior glass at no charge. The redo covers exterior glass only; it does not cover interior glass, screens, storm windows, hard water or mineral deposits, or damage from sprinklers, construction or animals. One redo per visit, booked within 14 days of the original visit, on our next route week for your street.
This covers a blockage in a downspout we cleared. It does not cover a gutter that fills again with new debris after a storm or a heavy leaf drop, damage caused by a fault in the gutter system itself, or work we did not perform. If you are unsure whether something is covered, contact us and ask — we would rather look at it than argue about it.
You may cancel or reschedule at no charge with at least 24 hours’ notice. We do not charge a cancellation fee.
We may move your date for weather. Wet, icy or high-wind conditions make ladder work dangerous, and we will not push through them to keep a calendar tidy. We will give you as much notice as we have.
No deposit is taken. Payment is due when the work is finished, after you have had the opportunity to look at it.
Two ways to pay. Cash, handed to us on the day of service once the work is completed — we email you a receipt marked paid. Or card: when we finish, we email you an invoice with a private link to pay online. Card payment is due within 2 days of that email (by 11:59 p.m. Central time on the second day). If it is not paid by then, a one-time late fee of $25 is added to the invoice. It is charged once, not per day, and it is the only late charge we add.
Card payments are handled by Stripe, Inc. If you pay online, you are sent to Stripe’s own page and the card details are typed there, not here. We never receive, see or store your card number. What our records hold is the amount, the date, the method, and a reference number from Stripe — see our Privacy Policy.
We do not keep your card on file and we cannot charge you again without you doing it yourself. There are no automatic payments, no subscriptions and no stored cards.
If we ever owe you money back, it goes back the same way it came in.
When a visit is finished we email you a private link to that visit — the photographs, the written report, the invoice, and a pay button if you are paying by card. Anyone holding that link can see that one visit, so treat it the way you would treat a receipt. It stops working after 120 days.
You also have an account at account.altitudepropertyservices.com, where every visit, invoice, photograph and any referral credit lives, and where you can book again without re-entering your measurements. There is no password. You give us the email address we have on file and we send you a sign-in link that works once and expires in 20 minutes.
What the account can do: show you your own records, copy your referral code, and ask us for another visit. What it cannot do: change an invoice, change a price, or show you anything belonging to another customer.
A visit you have booked is marked upcoming until the work is actually done. Booking is a request; it becomes a job when we confirm it, exactly as in section 3.
If you lose access to the email address we hold, contact us and we will change it once we are satisfied who you are. We cannot recover a link for you — we can only send a new one, for the reason explained in our Privacy Policy.
Tell us first. Contact us before disputing a charge or leaving a review, and give us the chance to put it right. Most problems in this trade are a return visit, not a dispute.
We will not start work on any property until our general liability insurance is in place. If we damage something, tell us immediately and we will give you our insurance details.
Our total liability for any claim arising from a visit is limited to the amount you paid for that visit, except where Illinois law does not allow that limit — including for personal injury or for our own gross negligence or willful misconduct, which are never limited.
We are not liable for pre-existing damage, for defects in the gutter system, roof or building, or for consequential losses such as water damage arising from a condition we identified and reported to you.
Nothing in these terms removes a right you have under Illinois consumer protection law.
These terms are governed by the law of the State of Illinois. Any dispute will be heard in the courts of Cook County or Lake County, Illinois.
We may update these terms. The version that applies to your job is the version in effect on the day you booked it, and we record which version you agreed to. Material changes will be noted on this page with a new effective date.
Altitude Property Services LLC · hello@altitudepropertyservices.com
We come to your home, we photograph it, and we keep a record of where you live. That deserves a straight answer about what happens to it. This policy is written to be read, not to be scrolled past.
We collect what we need to clean your gutters and bill you for it — and nothing else.
We never sell your information. We never share it for advertising. We do not run advertising trackers on this website.
Photographs of your property are shared with you, kept as a record of the work, and never used in marketing without asking you first.
Your account shows you your own records and nobody else’s. Your card number never reaches us at all.
When you book: your name, email address, phone number and the address of the property. If you give us access details — a gate code, where the ladder can go, whether there is a dog — we hold those too, because the crew needs them.
When you ask us a question: your name, how to reach you, the address if you give it, and the question itself. We use them only to answer you.
When we do the work: photographs of the work area before and after, the time on site, the measurements we take, what we found, and what you were charged.
When you pay: the amount, the date, how you paid, and — if you paid by card online — a reference number from our payment processor. We never receive, see or store your card number. We do not keep your card on file, so there is nothing of yours for us to lose and nothing for us to charge again on our own.
From this website: nothing beyond what you type into the booking form. We do not use advertising cookies, tracking pixels or third-party analytics. Our host keeps standard server logs, which include IP addresses, for security and reliability.
From your account: when you sign in we set one cookie, so the site knows it is still you. That is the only cookie we set, it is never used for advertising, and signing out both deletes it and cancels the session on our side. We also count sign-in attempts per internet connection for a short while, so nobody can sit there guessing at email addresses.
Photographing before and after every visit is a condition of service, and it is the single most sensitive thing we hold, because a photograph of a house is tied to an address.
Two kinds of link arrive by email, and they are the only ways into your records.
We do not store either link. We store a one-way scrambled version of it — the way a password is supposed to be stored — so a stolen copy of our records hands nobody a working key. The honest consequence is that we cannot look your link up for you. We can only send a new one.
If you ask for a sign-in link using an address we do not have, we tell you exactly what we tell someone whose address we do have. We are not being evasive: if the answers differed, the form would become a way for a stranger to find out who our customers are, one address at a time.
The pages that carry one of these links are locked down so that no outside script can run on them. A private link sits in the web address itself, and an ordinary analytics tag is enough to hand that address to another company. We do not allow one on those pages.
The referral offer means we hold one fact that is not only about you: that one household referred another. That is information about two homes, and only one of them chose to give it to us, so it gets handled carefully.
To schedule and perform the work, to reach you about your appointment, to send your invoice and your photo report, to answer questions about work we did, to meet our tax and record-keeping obligations, and to defend ourselves if someone claims we damaged something.
That is the complete list. We do not build profiles, we do not score customers, and we do not use your information to sell you something you did not ask about.
We use a small number of outside services to run the business. They process information on our instructions and are not permitted to use it for their own purposes.
| What | Who | What they see |
|---|---|---|
| Scheduling and job records | Cloudflare, Inc. | Your booking details, job notes and photographs. This is where our records are stored. |
| Website hosting | Cloudflare, Inc. | Standard server logs, including IP address. |
| Email we send you | Resend (Plus Five Five, Inc.) | Your name, email address, and the content of the confirmation, invoice or reminder we send you. |
| Payment processing | Stripe, Inc. | Your name, your email address and the amount, so they can take the payment and send you a receipt. Card details go directly to Stripe, on Stripe’s own page, and never pass through us. Named here on September 15, 2026 — before the first card was taken, as this policy promises below. |
| Text messaging | None. We do not use an automated texting service. If we text you, it is one of us from a phone. | — |
| Our accountant | Not yet appointed. | Invoice and payment records, for tax filing. |
These are the actual companies, named. If we add or change a provider, this page is updated before the change takes effect — not afterwards.
We may also disclose information if the law requires it, or to protect someone’s safety.
| What | How long |
|---|---|
| Photographs | 3 years from your last service, then deleted |
| Job records and notes | 3 years from your last service |
| Gate codes and access details | Deleted when you stop being a customer, or on request |
| Invoices and payment records | 7 years — required for tax records |
| Marketing emails, if you opted in | Until you unsubscribe |
| A visit link | 120 days from the visit, then it stops working |
| A sign-in link | 20 minutes, and one use — whichever comes first |
| Staying signed in | 60 days, or until you sign out |
| Referral records and credit | As long as the job records they belong to |
| Card payment reference from Stripe | With the invoice — 7 years, for tax records |
You can ask us to show you what we hold about you, correct anything wrong, delete your photographs and job records, or stop contacting you. Email us and we will do it within 30 days.
We may need to keep invoices for the tax period even after deleting everything else, and we may need to keep records tied to a live dispute or insurance claim. We will tell you if that applies rather than quietly keeping it.
Access to our records is limited to the two owners, each signing in with our own account. Devices are passcode-locked. Payment card details never reach our systems at all.
Every link and every session that can reach your records is stored scrambled rather than as readable text, and your account can only ever show your own records. Our customer address and our own working tools are kept apart deliberately: on the address we give customers, the tools we use to run the business are not there at all — not hidden behind a password, simply absent.
If personal information is ever compromised, Illinois law requires us to notify you in the most expedient time possible and without unreasonable delay, describing what was affected and what we are doing about it (Illinois Personal Information Protection Act, 815 ILCS 530). We will do that, and we will not minimize it.
This is a home services business. It is not directed at children and we do not knowingly collect information from anyone under 18.
If this policy changes we will post the new version here with a new effective date. The version that applied when you booked is the version we recorded against your job.
Questions about your information, or a request under section 10:
Altitude Property Services LLC · hello@altitudepropertyservices.com